• service@dinoinbox.com
  • Free shipping over $50; Less than $50, charge$2/$4 shipping fee.

100% Satisfaction Guarantee

We stand behind everything we sell. If the item you received is defective within 30 days, please contact our customers service. We'll handle the return or refund to you. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original defective item or providing a refund. 

Unsatisfied Item

The product is not defective, but you don't need it yet. At this point the product has been shipped out. You can refuse the package. When the package is returned to Our Company, We will refund 70% of the amount to you. Because Logistics has charged a 30% fee. The premise is that the product cannot affect the second sale. Otherwise, no refund will be given.

About Refund

It will normally take 7-14 days before you get the refund. That all depends on the processing time of the acquire bank and your issuing bank. If you do not get the refund for more than 7 days, please let us know and we will check for help.


Wrong items

If it is due to a problem with our staff, we will arrange a 100% refund or resend a product to you for free.

Return Eligibility

  • Dolls are non-exchangeable, however, they have a 30-day guarantee against defects.
  • We will not accept loose products in a mailing bag or box, products without their original packaging, and products that have not been clean, dried, and placed in a clear zip lock plastic bag.

Return Address

Before returning the package, please contact our customer service, our customer service will give you the return address.

Email Address: service@dinoinbox.com